$18.00
1-7 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Most of our products are custom orders, except the pre-designed items. Please message us if you would like a customization and we will let you know if it is possible
If you order a custom item, the process begins once I have all custom requests, photos, etc.
Usually 5 to 7 days after I receive these. You will be informed if there is a delay.
PLEASE NOTE: If you order more than 2 custom items, i.e. you want 5 custom pet portraits created, the process time will increase.
Whenever you buy a custom item that requires a painting, I save the paintings in case you decide you wish to purchase up to a month after the products are sent. After that I reserve the right to sell the portrait to other buyers.
I would also like to note that any commission painting can be used for prints and/or other products by the artist to sell to others interested in the portraits.
If you order any custom item, I will send you a draft for approval before the product is made. Please note that if you approve and the product is made there will be no refunds/redo. Only if the product itself is damaged will a refund be issued.